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If there’s anything you’ll take from this page, just know that we don’t collect or share personal information. Otherwise, you can read more about our nitty-gritty privacy policy below.

Privacy Policy

If you require any more information or have any questions about our privacy policy, please feel free to contact us via the button below – We consider the privacy of our visitors to be extremely important. This privacy policy document describes in detail the types of personal information is collected and recorded by swanvinylworks.com and how we use it.

SSL Encryption

In order to maintain protection, privacy, safe data-transfer, and our customers of swanvinylworks.com, we use SSL encryption provided by Let’s Encrypt to today’s standards and specifications. In order to further maintain security and integrity of swanvinylworks.com, we only use open-source software (i.e. FLOSS software) to run our website. If you find possible backdoors or problems with our security, please help us and contact us via the button below.

Analytics

Like many other Web sites, swanvinylworks.com makes use of analytics. These files merely logs visitors to the site – usually a standard procedure for hosting companies and a part of hosting services’ analytics. The information inside the log files includes internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date/time stamp, referring/exit pages, and possibly the number of clicks. This information is used to analyze trends, administer the site and track user’s movement around the site. IP addresses and other such information are not linked to any information that is personally identifiable.

Cookies

Swanvinylworks.com uses cookies to store information about visitors’ preferences, to record user-specific information on which pages the site visitor accesses or visits, and to personalize or customize our web page content based upon visitors’ browser type or other information that the visitor sends via their browser.

Online Privacy Policy

Only this privacy policy applies only to our online activities and is valid for visitors to our website and regarding information shared and/or collected there. This policy does not apply to any information collected offline or via channels other than this website.

Consent

By using our website and services, you hereby consent to our privacy policy and agree to its terms.

Updates

This policy was last updated on April 7th, 2020. Should we update, amend or make any changes to our privacy policy, all those changes will be posted here. Check back often as we do not push notifications of privacy policy updates.
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      FAQ

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      Frequently Asked Questions

      FAQ

      Shipping

      Your order will typically be shipped within 2-3 business days of when the order is placed. If this is not the case, we will contact you via email to inform you of any delays.

      Standard Shipping:

      1-2 Weeks

      Priority Shipping:

      4-6 Days

      Express (Overnight):

      4 Days

      Once your order is placed completed, we will send you an email containing your tracking information. All of our US Based shipping options include tracking.

      Please contact us IMMEDIATELY. Once your order is shipped, we cannot change your shipping address.

      We ship from Dallas, Texas

      Currently, we only ship to the United States, Canada, and Mexico. We plan to expand this list in the very near future!

      Of course! We are located in Allen, Texas. Just choose “local pickup” as your shipping option during checkout. Once your order is placed, we will contact you for pickup options.

      If your product is damaged in shipping, please contact us. We will either replace the product for you, or offer in-store credit towards the purchase of a replacement product.

      Ordering

      Absolutely! Check out our custom order form to order a decal of your own design.

      Sure! If you have contacted us for a custom order, we usually will have your proof ready in 1-3 business days. If you are ordering from one of our product categories (ex. Social Media Decals), just include that you would like to see your design in the “Additional Info” section on the order page. Please include your preferred contact information.

      Absolutely! We use sign-grade vinyl, not the cheap stuff. You can expect your products to withstand varying weather conditions (even the dishwasher!). If you have any questions about product durability, contact us!

      You can find our full-featured instruction pages here! (Videos coming soon)

      We always recommend measuring for exact sizing yourself, but please feel free to contact us if you need guidance on sizing.

      Type your username or custom text EXACTLY as you want it displayed. We do NOT automatically add the “@” symbol to your text. Most font choices are caps sensitive. Fonts marked with “*” do not have a native “@” symbol available.

      Refunds/Returns

      We do not offer any refunds on our products unless there is a quality control issue on our part. In order to be eligible for a refund, product must be in the exact condition in which it was received. We do not refund installed products.

      Much like our Refund Policy, we do not offer returns unless there is a quality control issue on our part. In order to be eligible for a return, product must be in the exact condition in which it was received. We do not accept returns on installed products.

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