Shipping policy
SWAN VINYL WORKS - SHIPPING POLICY
Thank you for supporting Swan Vinyl Works. Because all vinyl overlays, decals, and custom vehicle kits are made to order, our fulfillment process differs slightly from off-the-shelf retail. Please review our shipping policy below to understand how and when your package will arrive.
1. PRODUCTION AND PROCESSING TIMES
Standard Processing: Most orders are cut, prepped, and packaged within 5 to 7 business days (excluding weekends and postal holidays) prior to shipment.
Operational Notice: Swan Vinyl Works is an independently operated shop. During periods of high order volume or product launches, processing times may occasionally run slightly longer. We prioritize precision and quality control on every single piece before it leaves the shop.
Order Modifications: If you need to make changes to your order, please contact us immediately. Once an order has entered production or a shipping label has been generated, changes cannot be guaranteed.
2. DOMESTIC SHIPPING AND RATES
Free Shipping: Free standard shipping applies to all domestic orders of $100 or more, calculated automatically at checkout.
Standard Shipping: For orders under $100, shipping rates are calculated at checkout based on package weight and destination.
Carriers: Domestic orders are typically shipped via USPS Ground Advantage.
Transit Times: Delivery typically takes 2 to 5 business days once handed over to the carrier. (Please note that carrier transit times are in addition to our 5 to 7 business day production window.)
3. TRACKING AND ORDER STATUS
Once your order is packaged and a label is created, an automated confirmation email with your tracking number will be sent.
Tracking updates may take 24 to 48 hours to show the initial intake scan once the package is received by the postal service.
3. ADDRESS ACCURACY AND UNDELIVERABLE PACKAGES
Customers are responsible for verifying that their shipping address is correct and complete at checkout. Swan Vinyl Works is not liable for packages sent to incorrect or incomplete addresses provided by the buyer.
If a package is returned to us marked Return to Sender, Insufficient Address, or Undeliverable, the customer is responsible for covering any additional postage required to reship the package.
4. CARRIER DELAYS, LOST, OR STOLEN SHIPMENTS
Carrier Delays: Once a package is accepted by the carrier, transit times and routing are under their control. Weather delays, regional postal sorting bottlenecks, and holiday rushes are beyond our direct control.
Marked Delivered but Missing: If tracking indicates your package was delivered but you have not received it:
1. Check common delivery spots around your property, mailroom, or with neighbors.
2. Wait 24 to 48 hours, as carriers sometimes scan packages as delivered shortly before drop-off.
3. Contact your local post office branch directly with your tracking number to check delivery GPS coordinates.
Swan Vinyl Works is not responsible for porch theft or misdeliveries once the carrier marks the package delivered.
5. DAMAGED IN TRANSIT
If your order arrives visibly crushed or damaged by the carrier:
1. Take clear photos of the damaged packaging and the affected vinyl within 48 hours of delivery.
2. Contact us through our website contact form with your order number and photos attached. We will review the damage and assist you promptly.
6. INTERNATIONAL SHIPPING AND CUSTOMS
International orders are shipped with full commercial value declared on the customs form. Any customs fees, import taxes, clearance charges, or VAT levied by the destination country are the sole responsibility of the customer. Swan Vinyl Works does not collect these fees at checkout and cannot alter declared values.